The Ascent Story: Rising Above Through Faith and Service
Where Friendship Laid the Foundation
Not many businesses start with a childhood friendship, but that's exactly how Ascent Plumbing Air Conditioning and Heating began. Derek Lenz and Travis McCarthy grew up together in Cincinnati, Ohio, where they both started their journeys as apprentices - Derek in HVAC, Travis in plumbing. Their paths stayed parallel even as they moved across the country to Yucaipa, California, each mastering their craft along the way.
Faith Meets Expertise
Both leaders at Truth Church Yucaipa, Derek and Travis saw something missing in local home services. After much prayer, they knew it was time to bring their vision to life. That's how Ascent Plumbing Air Conditioning and Heating was born - built on friendship, powered by faith, driven by service. Derek now leads the HVAC division, while Travis oversees plumbing operations, each bringing their specialized knowledge to serve their community.
Testimonials
What Our Customers Are Saying About Us
Real stories, real experiences. Here's what folks around town are saying about us:
Had a leaky pipeline and faucet in back yard. Travis took care of the immediate problem so that I could have water for my house. What a relief! Thank you.
Derek was great! Very knowledgeable, fast, informative, and friendly guy. Appreciate his help and input. Thanks again!
Amazing, small business, with incredible customer service. After years of service, with no issues found, I received a staggering estimate for repair on my heater from my usual HVAC company. I decided it was time to maybe start looking elsewhere. The company has apparently gotten too big, and lost sight of what the founders vision was.Ascent was the only company willing to come by and take a peek, without charging me another service call (I had already paid the other for the heater service). His 'peek' confirmed what I suspected, and had also been suggested by a friend in the industry. The necessary work was not as involved as was initially stated to me, thus not as expensive. Ascent had absolutely NOTHING to gain by coming out, yet was willing to. Because of this professionalism and level of customer service; they have , in fact, gained a new customer.They arrived, on time, at the given appointment. Handled the work efficiently, and even came in under the initial estimate. I definitely recommend Ascent to anyone looking for a customer focused company! I have already set a reminder to call for my AC service, with Ascent, when it's time.Bye bye big profit driven business, it was time for a split!
Ascent was professional and prompt! Derek installed air conditioning and heating for us!Wow what a wonderful guy! Fair price and did a great job. He will be our go to forever. Thanks!!
Great company! Derek came out the same day I called. He was very kind, and he took the time to diagnose the problem and thoroughly explain all of my options. I would highly recommend this company.
Travis did exactly job!! Really appreciate All his hard work..Was very helpful and professional! On timeThank you! Ascent plumbing.Sherrie Edgar
Always a wonderful experience! I feel very confident about the service! Thanks
They definitely made a bad time better! My air conditioning unit went out. They were able to put a new one in very quickly within 2 days. At a very fair price. And get it financed for me with a payment I could do. Very knowledgeable. Very clean. And very kind. I would highly recommend them.
Ascent!! Great customer service. I called the lady on the phone was awesome. I joked with her and she joked back with me. That's when I knew I wanted Ascent to fix my shower. Great customer service. Bob the tech. was so nice he explained to me what he needed to do I couldn't understand it. (Which it was on me. Dont know much about plumbing) so I let Bob know I was getting my hubby. He was very nice about it. Bob Thank you. You did a great job and did it fast. Thank you Ascent
I Called about my non working air conditioner and they were able to get someone out the next morning. Derek showed up and he was very friendly from the moment he walked into my house. He was on time which was great! Fixed the problem within 30-40 minutes. Thank Goodness it was a minor fix. I also signed up for their yearly maintenance plan which you can pay monthly. CHECK THEM OUT
I purchased a new AC/Heater from Derek from Ascent Mechanical 5 years ago and have been very satisfied with the unit. A few months ago, I had an issue with the heater and called Derek who came out and found that is was a small part that only needed cleaning. He said it was covered under warranty so, there was no charge. Last night, the AC stopped blowing cold air so, I called Derek the next morning and by mid day, Derek showed up and discovered it was only a capacitor which was also covered under warranty. Since it was a weekend job, I paid an after hours charge and also labor which I was happy to pay on this 106 degree day. I trust and recommend this company and will only call them for all future heating and AC issues.
Always great service! Very clean work! Will definitely use everyone. So happy to have air back.
Had a leak from a garbage disposal. Bob came in and determined the bearing on the disposal was bad. He quickly replaced the disposal and the problem was solved, quickly, professionally, and completely for a great price!! Highly recommend Ascent!!
Derek was great! Ascent saved me $1200. He correctly diagnosed my heating problem that another AC/Heating company created. Wonderful job!
I can’t say enough about this company! They came out and did a full install on my house. Karl Britt was friendly, professional, and a pleasure to work with. Derek, the owner, was super knowledgeable and made the entire process seem effortless. We felt so well taken care of.I would recommend this business every time! Let them take care of you today!
I had the pleasure of speaking with Nikki over the phone, and I must say, it was an exceptional experience. She demonstrated a deep understanding of my issue and provided a prompt and effective solution.Nikki was not only knowledgeable but also displayed remarkable empathy and patience throughout our conversation. She actively listened to my concerns, and I felt genuinely heard and understood.The clarity of communication was outstanding, as Nikki explained everything in a way that was easy to grasp, even for a non-technical person like me. She made the entire process smooth and hassle-free.What truly stood out was Nikki’s dedication to resolving my issue. She went above and beyond to ensure that I was completely satisfied before concluding the call.Overall, my experience with Nikki was nothing short of outstanding she is a true asset to your organization, and I greatly appreciate the top-notch service I received. Thank you for having such a dedicated and skilled professional on your team!
I recently had Ascent Yucaipa work on my home and I couldn't be happier with their service. From the initial phone call with Nikki who was great to the final installation, the entire process was smooth and professional. The technician arrived on time, assessed the best location for the unit, and completed the installation efficiently.Not only did they ensure the unit was installed securely, but they also took the time to explain its operation and maintenance, which I found very helpful. The pricing was fair and competitive for the quality of service provided.Thanks to Ascent Yucaipa, I now have a cool and comfortable living space during hot summer days. I highly recommend their services to anyone in need of air conditioning installation or maintenance. Great job
The Ascent technicians were very prompt & courteous. Communication was great with the main office. The guys doing the work (Derek, Carl, Ray, Josh) were spot on with their time estimates. They completed the job sooner than I was psyched up for. I would absolutely recommend this business to others.
I hired Ascent because they were local and had a Five Star Rating. Derek, the owner as well as his staff are very courteous, knowledgeable and very professional.I must mention that Nikki was very helpful very proficient. She is just a very pleasant person. They replaced my HVAC unit for upstairs. It was not easy job but they did very well. Also very reasonable in their pricing. I would highly recommend them.
